Personal. Practical. Powerful.

Encouraging others to find hope in living, learning, and leading

What does it mean to be Customer-Centric?

Most companies believe they are "customer-centric," however most research shows consumers do not share that opinion.

As matter of fact, there is a huge disconnect.

Michael has launched a new series of videos that zeroes-in on this very important business topic and today he explores what it truly means to be focused on the customer and how to create a winning brand.

Personal. Practical. Powerful.

Encouraging others to find hope in living, learning, and leading

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